Complaints Policy

We welcome feedback and take concerns seriously. Raising a complaint will not affect the care or support you receive.

How to contact us

Email operations@time2care.uk or call 07337 798094. Please explain what happened, when it happened and what outcome you are seeking.

What happens next

We will acknowledge your concern, review the available information and explain our response and any next steps. If more time is needed, we will keep you informed.

Further help

If you remain dissatisfied, we will explain any relevant external review or regulatory route available for your concern.